Telephone consultations

If you wish to speak to a doctor or nurse on the telephone, please contact the surgery on 028 6632 5638 before 12:00pm noon. Leave your name and contact number with a member of the receptionist team, and give a brief overview of the issue or problem you wish to discuss.

You will be allocated a call-back appointment, and our clinicians will endeavour to contact you as close to the appointment time as is feasible. Kindly allow a two-hour window around your appointment time. If you have not been contacted by then, telephone reception to enquire. We will make every effort to allocate you to the clinician of your choice, but this might not always be possible as they may be unavailable due to work pressures and home visits. If we cannot reach you, you need to call us again the following morning to rearrange.

Please also note that our staff are asked not to disturb surgeries with telephone calls unless it is urgent, as interruptions during consultations are upsetting for both the doctor and the patient.

If you have a query about referrals, waiting times or any other administrative query, please ask to speak to a member of the admin team.

 
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