Patient’s responsibilities to the practice
Please inform us immediately of any change of name, address or telephone number. You are responsible for keeping appointments with us and giving adequate notice if you wish to postpone or cancel appointments.
You can reduce delays by remembering that an appointment is for one person only.
We ask that you treat the doctors and practice staff with courtesy and respect. Violence or abuse of any sort is unacceptable to doctors, staff or other persons.
Protection and use of patient information
Your medical records are held in the strictest confidence. Information is not passed on without your consent unless such action is within the confines of the NHS or by legal requirement.
The practice is computerised and registered under the Data Protection Act 1998. It is a practice and legal requirement that all staff maintain confidentiality of patients’ records.
Complaint/suggestions
Please tell reception staff or the practice manager if you have any suggestions that would improve the service we offer you.
If you have a complaint or are concerned about the treatment you have received from the doctors or any of the staff working in the practice, please let us know. We hope that most problems can be sorted out easily and quickly, at the time they arise and with the person concerned.
If your problem cannot be sorted out this way and you wish to make a complaint, it should be addressed to the practice manager.